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Store Policies

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, You may also send us a U.S. Postal Money Order, International Money Order (for international orders) or a personal check. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund.

Delivery Information

Delivery charges are calculated on a per-product basis. The shipping and handling charge shown on the statement is based on the estimated shipping cost. The total may be adjusted in case the actual shipping cost will be significantly different from the estimated. A handling charge of 1.75 for the first item and 15 cents for an additional item is added to the shipping cost for orders with 15 items or less. For orders with more than 15 items, the handling charge is 1.75 for the first item and 10 cents for an additional item. DHL may be used as an alternative courier for packages selected to be shipped via UPS. International orders will be shipped only via US Postal Service. International customers are responsible for paying any taxes and duties levied by the customs.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Bookstores, Churches and Monasteries qualify for wholesale prices. To see wholesale product prices and make wholesale purchases, your account needs to have a wholesale status. Please use the form Request Account Upgrade to request a wholesale status. We will respond to your request promptly. Bookstores, churches and monasteries can also place orders by faxing us a purchase order.

Complaints

If you should have a complaint about any part of our service, please notify us about it by phone, fax, e-mail or letter and we will address your complaint promptly.